Call us now 516.877.7200

TERMS & CONDITIONS

These terms and conditions (the “Terms & Conditions”) govern all Action Cards, also called, Game Card and their use. By purchasing, recharging, or using ACTION Card, you agree to be legally bound by these Terms & Conditions, and your use shall be subject to these Terms & Conditions, as they may be amended from time to time, without further notice to you. You can obtain the latest version of these Terms & Conditions at the cashier or at www.qzarny.com

General Information

An Action Card is a card with a radio frequency identification chip which, depending on the price of the game or the amount of time remaining on the card (for Unlimited Video Game Play purchases), can activate the selected game inside a Q-ZAR. Each game located at Participating Locations requires either a specified number of credits or time remaining on the Action Card to play the Game(s). The credits required to play each Game will be displayed on the card reader located on each Game.

The Action Card can be used only at Participating Locations.

Q-ZAR IS NOT RESPONSIBLE FOR LOST, STOLEN OR DAMAGED ACTION CARDS CONTAINING PLAY CREDITS OR TIME.

ANY RESALE OR OTHER TRANSFER OF AN ACTION CARD FOR CONSIDERATION WILL RENDER THE ACTION CARD AND ASSOCIATED credits BALANCES VOID AND SUBJECT TO CANCELLATION.

YOUR ACTION CARD IS NON-REFUNDABLE AND WILL NOT, UNDER ANY CIRCUMSTANCES, BE REDEEMED FOR CASH, EXCEPT WHERE REQUIRED BY LAW.

Q-ZAR’s reserves the right not to accept an Action Card or otherwise limit use of the Action Card if it believes the use is unauthorized, fraudulent or otherwise unlawful or violates these Terms & Conditions.

You will not be sent statements of itemized transactions involving your Action Card.

Purchasing an Action Card

(You can obtain an ACTION Card in four ways):

  • You may purchase Action Card by simply following the on-screen prompts at the kiosk.
  • At the Cashier Station. You may purchase an Action Card alone or as part of a Walk In Package or Action Card package by either a credit card, Q-ZAR ‘s gift card or cash from authorized Q-ZAR’s employees, including but not limited to Cashier or Manager (collectively, “Authorized Employee(s)”); or
  • Reserved Birthday Party. You may also purchase an Action Card as part of a reserved Birthday Party package.
  • Mobile Wallet Online Purchase. You may also purchase an Action Card online at qzarny.com and add it to your mobile wallet for contactless pay.

Unlimited Video Game Play

When purchasing an Action Card you will have the option of selecting Unlimited Video Game Play. Unlimited Video Game Play works like this, you purchase a certain amount of time during which that Action Card can activate any game. No points to track! Just good clean continuous ACTION! Please note though, that Unlimited Video Game Play time purchased is only valid for the date of purchase and will expire at the end of that day. Unlimited Video Game Play will not accrue e-tickets, it will not work on some games such as but not limited to, photo booth, prize dispensing games, e-ticket dispensing games, and games that dispense coins or cards.

All Access Game Play Credits

All Access Credits can be used at any attraction or video game at your specific Q-ZAR location. All Access Credits will allow you to accumulate e-tickets.

Bonus Credits

Bonus credits will be awarded towards your ACTION Card at your time of purchase depending on the amount added to your ACTION Card. Bonus credits cannot be used on attractions, they may only be used on video games.

Attraction Play Privileges

Attraction Play privileges can be purchased at a kiosk and/or a cashier station. Attraction Play privileges do expire and will expire 720 days after purchase. Attraction Play privileges cannot be transferred onto a different ACTION Card.

Adding Credits to Your ACTION Card Cards

You may either add credits to your ACTION Card at a kiosk, cashier station by paying with cash, or credit/debit cards, alternatively you can reload your ACTION Card on your mobile device from your mobile wallet. Q-ZAR tokens may not be used to add Credits or Unlimited Video Game Play to your ACTION Card Card(s). Some amounts are not available at a kiosk, so please see an Authorized Employee at a Participating Location. The billing descriptor you will see on your credit/bank statement will be portrayed as “Q-ZAR” Agreement to Contact Us. We are eager to offer the best customer experience possible. Please contact our Guest Relations team prior to contacting your credit card issuer to allow us to resolve any issues or concerns related to your ACTION Card purchase. You can reach us by email at parties@qzarny.com or toll-free at 800-658-8198. We are available from (Monday-Friday 10am-6pm (ET)). Expect a 72 hour response time for email inquiries.

Credits Do Not Expire

The credits you purchase do not expire, are not subject to a maintenance fee and are stored on your ACTION Card.

Combining Credits from Multiple ACTION Card Cards

You may combine credits from any number of ACTION Card cards onto one ACTION Card. The ACTION Card used to transfer credits to another ACTION Card will contain a zero balance after the transfer but will remain active to allow for additional recharges with no additional fee.

Checking Your Credits

Your credits balance displayed at each Game only shows your credits balance for the credits type used and may not reflect your entire credits balance on your ACTION Card. You may also check your credits and e-tickets on your mobile device. There are also multiple balance check stations throughout the arcade.

E-Tickets

E-ticket balances are currently captured on ACTION Card cards. If you win e-tickets they will go directly onto your ACTION card. Based on pricing and availability of merchandise in the Redemption Prize Counter you may not have enough E-Tickets to redeem for any item. In addition, you may have E-Tickets remaining after redeeming for item(s) from the Redemption Prize Counter that are insufficient to purchase additional items. Your unredeemed E-tickets may be saved for future use. E-tickets will not expire. Q-ZAR’s do not sell any prize for money. All prizes and merchandise must be purchased with E-Tickets. E-Tickets do not have a cash value and may not be refunded or exchanged for cash.

Cancellation

Q-ZAR –  s may suspend or terminate your ACTION Card and revoke or limit any or all of the rights and privileges granted to you at any time without notice, liability, reimbursement or compensation. Termination may result from your fraudulent or unauthorized use of the ACTION Card or violation of these Terms & Conditions. If we terminate your card with cause, all credits and time will be voided and may not be used. You will receive no compensation from us for voided credits or time. If we terminate your ACTION Card without cause, we will refunded or issue store credits equal to the balance of credits or time purchased/held in your ACTION Card account less any amounts that you may owe Q-ZAR.

Billing Errors and Corrections

We reserve the right to correct the balance of your ACTION Card if we believe that an error has occurred. If you have questions regarding your transaction history, or if you dispute any transaction or correction that has been assessed against your ACTION Card, please call Guest Relations at 1-800-658-8198, Monday-Friday from 10 a.m. to 6 p.m. Eastern Time, or online fill out this form below.

Group and Party Reservation Policies

Party Rooms are reserved for 45 minutes and will be available one hour after the event start time. Q-ZAR does not offer party rooms prior to event start times.

Food and Drinks

NO OUTSIDE FOOD OR DRINKS ARE PERMITTED INTO THE FACILITY. Any guest that has dietary restrictions or allergies will need to notify Q-ZAR management 24 hours prior to the event start time. Please call your Q-ZAR directly to speak to a manager. At no time is alcohol allowed into any Q-ZAR.

Gifts and Belongings

Q-ZAR is NOT RESPONSIBLE for lost or stolen gifts, coats and personal belongings. Daily Lockers are available at a nominal fee. At no time does Q-ZAR or its staff take any responsibility for any item or item condition. Please keep your valuables at home.

EVENT TERMS

Cancellations

All events/parties require a non-refundable deposit to reserve. In the case that you must cancel or change your event/party you will forfeit your deposit.

Rescheduling

Rescheduled events/parties will be allowed if prior to 21 days (3 weeks) of party date. If an event/party booked within 21 day(3 week) window; customer has three days after booking date to reschedule. Rescheduled events/parties due to illness may be made at any time but a signed Physicians note may be required to reschedule. Rescheduled events/parties due to weather will be determined SOLELY by Q-ZAR management. If Q-ZAR determines that the weather is too inclement to operate, Q-ZAR will try to reschedule your event/party to the next available date and time. Only one rescheduled event/party will be permitted. All rescheduled events/parties must be confirmed by email, or signed IN STORE. Subsequent rescheduled events/parties will forfeit ALL deposit and require a new non refundable deposit to reserve another date or time.

Event Deposits

All event deposits are non refundable.

COVID-19 POLICY

Event deposits are non-refundable.  If Q-ZAR is required to close due to federal, state or local mandates your deposit can be transferred to a later date when Q-ZAR is permitted to reopen. In the case of a recent diagnosis of COVID-19 or mandatory quarantine, your event will be placed on hold and rescheduled at the earliest convenience.

At no time will Q-ZAR offer store credit or refund your deposit.

X